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FREQUENTLY ASKED QUESTIONS

Q. How far do you travel?

A. In terms of distance, Computer Soup is available to most of South East London and North West Kent Areas, although further afield distances will be subject to a cost for travelling time. Please contact us for details.

Q. Are you insured?

A. Yes, Computer Soup Ltd. Carries full public liability insurance.

Q. Do you cover Apple Macs?

A. Yes, Computer Soup Ltd. can cover the support of Apple Macs.

Q. How long will it take to fix my machine?

A. Subject to part availability most jobs take around an hour. Some more complex jobs can take longer and a fixed price can be agreed for these. Most jobs can be completed onsite and on the day of the appointment.

Q. How often should we backup?

A. As often as you create data that you cannot afford to lose. Always back up as often as possible!

Q. How often should we have someone at our machine?

A. Computer Soup Ltd. would recommend a small clean-up every 8-10 months. Complex clean-ups barring any corruption or virus issues are best done ever 2-3 years.

Q. Can I watch and learn whilst you repair my computer?

A. Yes, absolutely. Computer Soup Ltd. believes in education and improving general computer literacy. We would be happy to explain whilst work is carried out.

Q. Who do you recommend as a Broadband supplier or Computer Manufacturer?

A. There are many good Internet Service Providers (ISP’s) and brands which can help you. Computer Soup Ltd. judges recommendations on a job by job basis. Please ring for details.

Q. Can we have a training session together for support and to reduce cost?

A. Yes, if you have the room. I suggest a limit of three people so that everyone receives attention.

Q. What forms of payment do you accept?

A. Computer Soup Ltd. accepts cash, cheque or bank transfer. Unfortunately we do not accept credit or debit cards.

Q. Do you give credit?

A. No, unfortunately Computer Soup Ltd. cannot give credit.